Troubleshooting
A starter list of fixes for the most common questions. This page will grow as more users hit edge cases. If you’re stuck on something not listed here, get in touch via the contact page.
Pairing
Section titled “Pairing”The QR code on the TV doesn’t scan.
Make sure the TV is on a distinct, well-lit screen; some camera apps
struggle with motion blur. You can also type the URL manually:
cinaura.tv/pair/<service> and enter the 8-character session code shown
on the TV.
“Session expired” before I could finish. Pairing sessions last 10 minutes. Restart the flow from the TV.
The browser opens but the TV never unlocks. Either the OAuth flow didn’t complete, or the TV lost network. Refresh the browser tab and complete the flow again; if the TV is on Wi-Fi, double-check it has internet access.
Library & sync
Section titled “Library & sync”My files aren’t showing up.
Cinaura recognises media by file name and folder structure. If a movie
is named random_string.mp4, it won’t be matched. Rename to something
like Movie Name (2023).mp4 or organise by folder
(/Movies/Movie Name (2023)/movie.mp4).
Sync is slow. First-time syncs take longer because Cinaura is fetching artwork and metadata for everything. Subsequent syncs only diff what’s changed.
Playback
Section titled “Playback”Streams won’t start. Check that the source itself is healthy. Open the file directly via the source provider’s website to confirm it plays. If it does, share the playback log via the contact form.